Conditional messaging based on upsell purchases

Problem statement:

• Currently, there is no option to conditionally include content in guest messages based on whether a specific upsell was purchased
• When creating custom codes, "upsell purchased" is not available as a condition option
• This makes it impossible to automatically send upsell-specific instructions only to guests who purchased that upsell
• Adding instructions to every message is not practical — hosts don't want to tell guests how to access services they didn't pay for (e.g., golf cart instructions sent to guests who didn't rent one)

Current workaround:

• Manually sending separate messages to guests who purchased specific upsells
• Adding all upsell instructions to every check-in message regardless of purchase (impractical and confusing)

Impact:

• Extra manual work for the host to identify which guests purchased which upsells
• Guests who didn't purchase an upsell receive irrelevant instructions, causing confusion
• Inefficient use of time managing guest communications
• As hosts push upsells, they need an easy way to support them — this gap makes upsell management difficult

Proposed solution:

• Add "upsell purchased" as an available condition option when creating custom codes
• Allow hosts to set conditions based on specific upsell purchases

Unlock:

• Hosts can automatically send personalized, relevant instructions to guests based on their purchases
• Reduced manual work and improved guest experience with targeted messaging
• Supports hosts who want to offer and manage upsells effectively