Confirmation of Service Dog

Please add a common question, confirming if a dog is a registered service animal. Many guests use wording that tries to claim being a service animal, but when asked specifically, they confirm it is only an emotional support animal. The wording is important from a legal perspective, so having this drafted for hosts and AI to respond to would be helpful. Here is some suggested language that I use:

Hello,

We are looking forward to hosting you! Thank you for letting us know about your pup—we are more than happy to accommodate you both.

To ensure our records are updated and our cleaning team is prepared, could you please confirm the following?

Is the dog a required service animal because of a disability?

What work or task has the dog been trained to perform?

(Please note that under ADA guidelines, Emotional Support Animals are classified separately from service animals. ESAs are very welcome at our rental, though they do require a standard pet registration fee).

Once you reply, we will update your reservation details to officially include your dog so our cleaning team knows what to expect.

Safe travels, and let us know if you have any questions before arrival.

Best regards,