Filters are fine, but sometimes we need to be able to search by a keyword or phrase used by the guests or ourselves in a thread. Airbnb does this. It would be great to be able to use operators to assist in finding something, e.g. quotes for phrases, + signs, etc.
Sometimes we’re so busy working items we can’t attend to details right away and need to be able to find them later. The STAR feature just isn’t enough.
Fuchsia Biscuit
•
Jul 1, 2025
I can’t believe this doesn’t exist.
Black Pumpkin
•
Jul 11, 2025
This needs to be prioritized at top of list
Jade Clay
•
Sep 18, 2025
Helpful to find the way I phrased something in the past with a guest, which may not be regular enough to add as a canned response.
Plum Burrito
•
Aug 19, 2024
Need this to search previous messages so I don’t have to keep recreating the message when guests ask the same question
Gold Patch
•
Dec 2, 2024
Looking forward to it
Coffee Syrup
•
Jan 22, 2025
Have needed this so many times for when I had explained something to a guest before or listed something for them and want to refer back to it. I’m surprised this isn’t a basic feature!
Emerald Alligator
•
Dec 15, 2025
I very often need to find a conversation based on a keyword. Would be great to search all messages regardless of booking platform (this works on Airbnb)
Jade Elephant
•
Mar 18
This is so important. I need to find a message and only remember a word that might find the message. If only we had a search contents of the inbox feature!
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Comments11
Silver Pretzel
May 21, 2025
Filters are fine, but sometimes we need to be able to search by a keyword or phrase used by the guests or ourselves in a thread. Airbnb does this. It would be great to be able to use operators to assist in finding something, e.g. quotes for phrases, + signs, etc.
Sometimes we’re so busy working items we can’t attend to details right away and need to be able to find them later. The STAR feature just isn’t enough.
Fuchsia Biscuit
Jul 1, 2025
I can’t believe this doesn’t exist.
Black Pumpkin
Jul 11, 2025
This needs to be prioritized at top of list
Jade Clay
Sep 18, 2025
Helpful to find the way I phrased something in the past with a guest, which may not be regular enough to add as a canned response.
Plum Burrito
Aug 19, 2024
Need this to search previous messages so I don’t have to keep recreating the message when guests ask the same question
Gold Patch
Dec 2, 2024
Looking forward to it
Coffee Syrup
Jan 22, 2025
Have needed this so many times for when I had explained something to a guest before or listed something for them and want to refer back to it. I’m surprised this isn’t a basic feature!
Emerald Alligator
Dec 15, 2025
I very often need to find a conversation based on a keyword. Would be great to search all messages regardless of booking platform (this works on Airbnb)
Jade Elephant
Mar 18
This is so important. I need to find a message and only remember a word that might find the message. If only we had a search contents of the inbox feature!
Beige Aurora
Apr 2
+1