Custom App Messaging Integration with Hospitable Inbox

Problem Statement:

• Guests using a custom-built guest app cannot send messages that sync into the Hospitable Inbox
• Currently, only the Guest Portal and OTA channels (Airbnb, Vrbo, Booking.com) can send messages into the unified Inbox
• Property managers miss guest communications from custom apps, requiring manual tracking

Current Workaround:

• Guests must be directed to the Guest Portal to message hosts
• Property managers check multiple separate channels for guest messages

Impact:

• Fragmented guest communication across different channels
• Increased risk of missing or delayed responses
• Inconsistent guest experience

Proposed Solution:

• Enable third-party/custom apps to send messages directly into the Hospitable Inbox
• Provide an API endpoint or integration method for custom guest apps to post messages that appear in the unified Inbox thread

Unlock:

• Property managers have a single unified Inbox for all guest communications
• Guests can message from any platform without leaving their experience
• Reduced manual workload and improved response times