Problem Statement:
- Guests using a custom-built guest app cannot send messages that sync into the Hospitable Inbox
- Currently, only the Guest Portal and OTA channels (Airbnb, Vrbo, Booking.com) can send messages into the unified Inbox
- Property managers miss guest communications from custom apps, requiring manual tracking
Current Workaround:
- Guests must be directed to the Guest Portal to message hosts
- Property managers check multiple separate channels for guest messages
Impact:
- Fragmented guest communication across different channels
- Increased risk of missing or delayed responses
- Inconsistent guest experience
Proposed Solution:
- Enable third-party/custom apps to send messages directly into the Hospitable Inbox
- Provide an API endpoint or integration method for custom guest apps to post messages that appear in the unified Inbox thread
Unlock:
- Property managers have a single unified Inbox for all guest communications
- Guests can message from any platform without leaving their experience
- Reduced manual workload and improved response times