Custom Task Links in Guest Portal for Third-Party Services

Problem Statement

Hosts who partner with third-party service providers (e.g., beach chair rentals, equipment delivery, local experiences) need guests to complete registration or booking steps before arrival. Currently, there is no way to add custom external links as tasks in the Guest Portal. This forces hosts to send separate emails with links to third-party registration forms.

Current Workaround

Hosts manually send separate emails to guests with external registration links (e.g., for beach chair rentals). These emails are sent outside the Guest Portal workflow, typically 1–2 weeks before check-in.

Impact

• Guest confusion and mistrust: Guests receive links from unfamiliar external sources and often mistake them for spam, leading to low engagement or ignored emails.
• Extra communication overhead: Hosts must send follow-up messages and answer questions about the legitimacy of the links.
• Degraded guest experience: Guests miss out on services that would enhance their stay (e.g., beach chairs not set up in time).
• Last-minute operational issues: When guests don't register in advance, service providers cannot prepare, leading to rushed or incomplete setups at check-in.

Proposed Solution

Add the ability for hosts to create custom tasks in the Guest Portal that include external links to third-party services. These tasks would:

• Appear alongside existing Guest Portal tasks (rental agreements, upsells, etc.)
• Be scheduled to display at a specific time before check-in (e.g., 1–2 weeks prior)
• Include a custom title, description, and clickable external link

Unlock

Hosts would be able to seamlessly integrate third-party services into the pre-arrival guest experience. Guests would trust and complete these tasks because they appear within the official Guest Portal, leading to higher engagement, fewer missed services, smoother operations, and an overall better guest experience.