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Customise Hospitables automatic reservation confirmation

Feature requests

When we receive the email from Hospitable about a new reservation, it doesn’t show the name of the property – only the address and how many bedrooms, bathrooms, beds.

So if you have two two-bedroom properties at the same address, you don’t know which one the reservation is for.

It would be really helpful if the property name could be included.

Thank you,

Thomas

Status: Rejected2 comments

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Comments2

  • Emily Tunggala

    Team•

    Jun 23, 2025

    Hi @Thomas ! I took a peek at your account, and I think you’re referencing a Notification Rule that’s actually fully configurable! So, you can make this change:

    • Go to Operations > Notification Rules > Select the notification rule called ‘New Reservation’ (in your acct, it’s first enabled one).

    • Then, make any changes to the content of the notification. I’d recommend using the short code %property_name% which will align with the name of the property in Hospitable.

    Here’s the full list of available short codes:

    https://my.hospitable.com/support-documentation/article/4741435-list-of-short-codes-and-their-definitions

    • Harlequin Star

      •

      Jun 24, 2025

      Hi Emily, thank you so much for that!! I looked everywhere but didn’t see this one. That really helps a lot ❤️