Customizable AI review language and phrasing
Problem statement
- Hospitable's AI suggests generic or inaccurate language in guest reviews (e.g., "left the house spotless" when the property was just "neat and tidy")
- Hosts must manually edit every AI-generated review to correct the wording
- This creates extra work and reduces the efficiency AI is supposed to provide
Current workaround
Manually editing each AI-generated review to replace inaccurate phrases with more accurate ones like "left the house neat and tidy"
Impact
- Extra time spent editing reviews after every stay
- Inaccurate reviews if hosts skip the edits
- Reduced value from the AI review feature
Proposed solution
Allow hosts to customize the AI's suggested language/phrasing for reviews (e.g., set preferred terms like "neat and tidy" instead of "spotless"). This could be a simple settings area where hosts define their preferred review language.
Unlock
- Hosts can use AI-generated reviews without manual editing
- Reviews accurately reflect the property's condition
- Time saved on review management
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