Customize SMS invite message for Tasks portal teammates
Problem Statement:
- The system-generated SMS sent when inviting cleaners to the Tasks portal mentions payment
- This is misleading for users who don't pay cleaners through Hospitable (e.g., using external services like Tidy)
- Cleaners receive confusing information about how/where they'll be paid
Current Workaround:
- Users have no way to edit the invite SMS message
- Must verbally clarify with cleaners that the payment mention doesn't apply to their setup
Impact:
- Creates confusion for cleaners receiving the invite
- Requires extra communication to clarify the payment process
- Reduces clarity and professionalism of the onboarding experience
Proposed Solution:
- Allow users to customize the SMS message template sent when inviting teammates to the Tasks portal
- Remove or make optional the payment-related language
Unlock:
- Users can send accurate, relevant invite messages that reflect their actual setup
- Cleaner onboarding becomes clearer and more professional
- Reduces confusion and follow-up questions
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