Deposit cancellation not updating booking screen display

Problem statement:

  • When a security deposit is cancelled on a Direct booking, the booking screen still displays the old deposit message

  • The message shows the deposit amount and collection/release dates even though the deposit has been cancelled

  • This creates confusion for hosts who think the deposit is still active

Current workaround:

  • Hosts have to manually check the deposit status in the reservation details to confirm it's cancelled

  • The booking screen message is misleading and doesn't reflect the actual status

Impact:

  • Hosts may incorrectly assume the deposit is still being collected

  • Creates unnecessary confusion and potential guest communication issues

  • Requires hosts to dig into reservation details to verify the actual status

Proposed solution:

  • When a deposit is cancelled, the booking screen should update to show "No security deposit required" or similar

  • The deposit message should be removed or replaced with a cancelled status indicator

Unlock:

  • Hosts will see accurate, real-time status on the booking screen

  • Eliminates confusion about whether a deposit is active or cancelled

  • Improves clarity and reduces support inquiries

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Upvoters
Status

New

Board

💡 Feature requests

Date

About 2 months ago

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