Detailed breakdown of "Chance of Booking" factors for individual guests

Problem statement

Currently, hosts can see a "Chance of Booking" indicator for each potential guest, but there's no way to understand which specific factors are influencing that score for a particular guest. Hosts know the general categories (friction, experience, engagement) but can't see the breakdown for individual bookers.

Current workaround

Hosts have to guess which factors might be affecting a guest's booking likelihood, or they simply accept the overall score without understanding the details behind it.

Impact

• Hosts can't make informed decisions about how to prioritize or engage with specific guests
• Missed opportunity to tailor communication based on what might be holding a guest back (e.g., if friction is high due to missing verification)
• Reduced confidence in the insight because it feels like a "black box"

Proposed solution

Add a hover-over tooltip or expandable pop-out on the existing "Chance of Booking" indicator that shows a breakdown of the three factors (friction, experience, engagement) and their individual contributions to the overall score for that specific guest.

Unlock

Hosts would be able to:

• Understand exactly why a guest has a low or high chance of booking
• Tailor their follow-up strategy based on specific factors (e.g., encouraging verification if friction is the issue)
• Feel more confident using the insight to prioritize their time and responses