Display on-screen confirmation message after Direct booking submission when verification is required

Problem statement

When a guest completes a Direct booking that requires verification (Direct Premium), the booking screen displays an endless processing spinner with no guidance about next steps. Guests are left staring at a loading circle with no indication that they need to check their email to complete verification.

Current workaround

There is no workaround from the guest's perspective. The spinner continues indefinitely, and guests have no way of knowing they need to check their email for a verification link. They simply give up and abandon the booking process.

Impact

• Lost bookings: Guests abandon the booking entirely because they don't know what to do next
• Lost revenue: Hosts lose direct booking revenue when guests give up during the verification step
• Poor guest experience: The lack of clear communication creates confusion and frustration at a critical moment in the booking journey

Proposed solution

After a guest submits a Direct booking that requires verification, replace the endless processing spinner with a clear on-screen confirmation message that instructs them to check their email for verification steps. The message should confirm that their booking has been received and explain that they need to complete verification via the link sent to their email address.

Unlock

• Guests would successfully complete the verification process instead of abandoning bookings
• Hosts would capture more direct booking revenue by reducing drop-off at the verification stage
• The booking experience would be clearer and more professional, improving guest confidence