Problem Statement:
- Guests with manual bookings cannot see the booking price or payment breakdown in the Guest Portal
- The Guest Portal only shows pricing for Direct and Vrbo Partner bookings, not for manually created reservations
- Guests have no way to know the total cost before making a payment
Current Workaround:
- Hosts must manually communicate the total price to guests via messages
- Hosts use the "Send or request money" feature, but guests don't see the full breakdown until they click the payment link
Impact:
- Guests are uncertain about costs before committing to payment
- Hosts spend extra time explaining pricing in messages
- Creates friction in the guest experience and potential confusion about what they're paying for
Proposed Solution:
- Add a pricing/payment section to the Guest Portal for manual bookings that displays the total amount, any fees, and payment status
- This would mirror the Payments section that already exists for Direct bookings
Unlock:
- Guests would have full transparency about booking costs before paying
- Hosts would reduce back-and-forth messaging about pricing
- Improved guest experience across all booking types