Display pricing details for manual bookings in the Guest Portal

Problem Statement:

  • Guests with manual bookings cannot see the booking price or payment breakdown in the Guest Portal
  • The Guest Portal only shows pricing for Direct and Vrbo Partner bookings, not for manually created reservations
  • Guests have no way to know the total cost before making a payment

Current Workaround:

  • Hosts must manually communicate the total price to guests via messages
  • Hosts use the "Send or request money" feature, but guests don't see the full breakdown until they click the payment link

Impact:

  • Guests are uncertain about costs before committing to payment
  • Hosts spend extra time explaining pricing in messages
  • Creates friction in the guest experience and potential confusion about what they're paying for

Proposed Solution:

  • Add a pricing/payment section to the Guest Portal for manual bookings that displays the total amount, any fees, and payment status
  • This would mirror the Payments section that already exists for Direct bookings

Unlock:

  • Guests would have full transparency about booking costs before paying
  • Hosts would reduce back-and-forth messaging about pricing
  • Improved guest experience across all booking types

Please authenticate to join the conversation.

Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

2 days ago

Subscribe to post

Get notified by email when there are changes.