Display Smart Lock First-Use Timestamp in Guest Chat Timeline

Problem Statement:

  • Hosts currently have to check the device dashboard separately to see when a guest first used their smart lock code
  • There's no visual indicator in the guest conversation thread showing arrival time via lock code usage
  • This creates an extra step in verifying guest arrivals

Current Workaround:

  • Hosts manually check the device dashboard and hover over the green check mark to see the "first used" timestamp
  • This requires switching between the Inbox and the device dashboard

Impact:

  • Extra time spent verifying arrivals across multiple screens
  • Harder to quickly confirm guest check-ins during busy periods
  • Less visibility into arrival patterns within the conversation thread

Proposed Solution:

  • Show the smart lock code's "first used" timestamp directly in the guest chat timeline, similar to how alteration notifications are displayed
  • This would appear as a status indicator in the Property Access section of the conversation

Unlock:

  • Hosts can instantly see when guests arrived without leaving the conversation
  • Streamlined check-in verification workflow
  • Better visibility into guest arrival times at a glance

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

About 19 hours ago

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