Display Smart Lock First-Use Timestamp in Guest Chat Timeline
Problem Statement:
- Hosts currently have to check the device dashboard separately to see when a guest first used their smart lock code
- There's no visual indicator in the guest conversation thread showing arrival time via lock code usage
- This creates an extra step in verifying guest arrivals
Current Workaround:
- Hosts manually check the device dashboard and hover over the green check mark to see the "first used" timestamp
- This requires switching between the Inbox and the device dashboard
Impact:
- Extra time spent verifying arrivals across multiple screens
- Harder to quickly confirm guest check-ins during busy periods
- Less visibility into arrival patterns within the conversation thread
Proposed Solution:
- Show the smart lock code's "first used" timestamp directly in the guest chat timeline, similar to how alteration notifications are displayed
- This would appear as a status indicator in the Property Access section of the conversation
Unlock:
- Hosts can instantly see when guests arrived without leaving the conversation
- Streamlined check-in verification workflow
- Better visibility into guest arrival times at a glance
Status: Backlog
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