Problem Statement:
- Guests cannot see which upsells are available or when they become eligible to request them
- This creates confusion and missed opportunities for guests to request services like early check-in or late checkout
Current Workaround:
- Hosts must manually communicate upsell availability and timing to guests through separate messages
- Guests don't know when they can request certain upsells
Impact:
- Increased manual work for hosts to communicate upsell options
- Guests may miss out on available services due to lack of visibility
- Reduced guest experience and potential lost revenue
- Hospitable also loses out on potential commission from upsells
Proposed Solution:
- Show all available upsells in the guest portal with clear eligibility timing (for example, "Early check-in: Request available 2 days before check-in")
Unlock:
- Guests can see all upsell options and know exactly when they can request them
- Hosts save time on manual communication
- Improved guest experience and potentially higher upsell uptake
- Increased commission revenue for Hospitable