Don't send smart lock fall back message before deposit is secured.

There is a major flaw in the timing of the smart lock fall back message & unsecured security deposits.

My guest had a card issue, and her security deposit wasn’t secured until just past her check-in time. However, the system automatically sent her the smart lock fall back message which contained her original access code. So, she was given access to the unit before she paid the security deposit and before she received the check-in instruction message. The rules need to be changed ASAP so that ALL messages are paused until the deposit is secured.

(It would also be nice for the host to know about unsuccessful attempts to secure the deposit so that we can follow-up with the guest and try to resolve.)

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Status

New

Board

πŸ’‘ Feature requests

Date

About 3 hours ago

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