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Down payment for booking... guests are *regularly* confused

Feature requests

The guest UI needs to do a better job of showing payment options for a booking. On probably at least 1/3 of my direct bookings guest sends a message saying “I only see the full pay option”.

I have to tell them to click a little farther into the booking flow, and they’ll have the payment options there.

With direct bookings this is a guaranteed recurring issue I continue to have to resolve, which could be easily solved with a minor UI update. Please make this update!

Status: Backlog2 comments

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Comments2

  • Sapphire Horizon

    •

    Oct 21, 2025

    Since we are a retreat center and sell higher priced accommodations, my booking flow may be different than many others’.

    Typically I am personally speaking with a guest as the first step of a booking. Once they are ready to proceed I go into my Hospitable calendar and send out a booking request for their dates.

    At this point in the process it is super common that I get asked why they don’t have their down payment option (which I will have previously discussed with them).

    I just created a test booking for myself to refresh my memory on the guest experience (I have zero visibility of their experience at this point… it would be really helpful to have access to this as a host).

    From my email inbox when I click “Confirm booking and pay” I get taken to a landing page (photo 1) that shows my total price, but zero details about the down payment... until I click continue (photo 2).

    I can see how guests would be confused here. Clicking “Continue” (photo 1) has it seem like I’m moving forward paying the entire amount of the reservation right now. It’s not until the next page that I see I have both full pay and partial pay options.

    As I’ve mentioned, this is a frequent issue with the booking process. Given that, I think it would be worth a redesign of the landing page they see after clicking out from their email.

    • Turquoise Lake

      •

      Nov 16, 2025

      Yes to this!! And, how about the fact that the 25% is not actually 25%??? (Or whatever % you require at booking) Apparently, it’s 25% of accommodation, minus discounts, plus fees, Plus a portion of the taxes. Yep, been collecting payments not in compliance with the 25% my rental agreement shows and Hospitable just now tells me that.