Dynamic Upgrade Fields in Cleaner Messages & Manual Upgrade Management

Problem Statement:

• There is no way to include dynamic fields in automated cleaner messages that list the upgrades purchased for each reservation (e.g., early check-in, romance packages, s'mores kits).
• Owners cannot manually add upgrades to existing reservations — upgrades can only be added if the guest initiates them themselves.
• During migration, approximately $100,000 worth of existing reservations with purchased upgrades were imported, but there's no way to attach those upgrades to the reservations.

Current Workaround:

• Cleaning team has no automated visibility into which upgrades need to be prepared for each reservation.
• Manual communication is required to inform cleaners about upgrade preparations.
• Upgrades on migrated reservations cannot be added or verified.

Impact:

• Cleaning team lacks visibility into upgrade preparations, risking inconsistent guest experiences.
• Guests have no visibility that their purchased upgrades are attached to their reservation.
• Operational inefficiency — reverting to manual processes, which was the very problem Hospitable was meant to solve.

Proposed Solution:

• Add dynamic fields to automated cleaner messages that display purchased upgrades for each reservation.
• Allow owners to manually add upgrades to existing reservations on behalf of guests.

Unlock:

• Cleaning team automatically receives upgrade details for each reservation, ensuring consistent guest experiences.
• Owners can manage upgrades for existing reservations, including migrated bookings.
• Guests have confidence that their purchased add-ons are properly attached and prepared.