Edit or Unsend Messages After Sending to Guests
Problem Statement:
- Once a message is sent to a guest, it cannot be edited or deleted
- If you forget to edit/delete a scheduled message before it's sent, you're forced to send a follow-up apology message, which feels unprofessional
Current Workaround:
- Send a follow-up message to correct or apologize for the original message
Impact:
- Unprofessional guest experience
- Extra operational effort
- Potential guest confusion
Proposed Solution:
- Allow hosts to edit or unsend messages after they've been delivered to guests, similar to how Airbnb's inbox works
Unlock:
- Hosts can correct mistakes immediately without sending awkward follow-up messages
- Improved guest communication and reduced operational overhead
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