Enable feedback loop between cleaners and quality inspectors in task workflows

Problem Statement:

• Quality inspectors complete inspection tasks separately from cleaning tasks, with no way to share feedback directly with cleaners
• Cleaners cannot see inspector notes or issues found during inspections
• No automatic workflow linking cleaning completion to inspection task creation
• This creates a manual, disconnected process that slows down turnover operations

Current Workaround:

• Host manually reviews inspector feedback and relays it to cleaners via separate messages
• Host must manually create inspection tasks after cleaning is complete
• No systematic way to track cleaning quality improvements over time

Impact:

• Time wasted on manual communication between host and team members
• Delays in addressing cleaning quality issues
• No continuous improvement loop for cleaning standards
• Increased risk of quality inconsistencies between turnovers
• Lower guest satisfaction leading to fewer 5-star reviews
• More discounts given to guests due to cleaning issues, reducing revenue

Proposed Solution:

• Allow inspectors to add feedback/notes on cleaning tasks that are visible to the assigned cleaner
• Automatically create an inspection task when a cleaning task is marked complete
• Enable a feedback loop where cleaners can see inspection results and improve their work

Unlock:

• Seamless workflow from cleaning to inspection without manual task creation
• Cleaners receive direct feedback to improve quality
• Continuous improvement loop for cleaning standards
• Reduced host workload and faster turnover operations
• Higher guest satisfaction with more 5-star reviews
• Increased revenue from fewer discounts and better cleaning quality