Problem Statement:
- Quality inspectors complete inspection tasks separately from cleaning tasks, with no way to share feedback directly with cleaners
- Cleaners cannot see inspector notes or issues found during inspections
- No automatic workflow linking cleaning completion to inspection task creation
- This creates a manual, disconnected process that slows down turnover operations
Current Workaround:
- Host manually reviews inspector feedback and relays it to cleaners via separate messages
- Host must manually create inspection tasks after cleaning is complete
- No systematic way to track cleaning quality improvements over time
Impact:
- Time wasted on manual communication between host and team members
- Delays in addressing cleaning quality issues
- No continuous improvement loop for cleaning standards
- Increased risk of quality inconsistencies between turnovers
- Lower guest satisfaction leading to fewer 5-star reviews
- More discounts given to guests due to cleaning issues, reducing revenue
Proposed Solution:
- Allow inspectors to add feedback/notes on cleaning tasks that are visible to the assigned cleaner
- Automatically create an inspection task when a cleaning task is marked complete
- Enable a feedback loop where cleaners can see inspection results and improve their work
Unlock:
- Seamless workflow from cleaning to inspection without manual task creation
- Cleaners receive direct feedback to improve quality
- Continuous improvement loop for cleaning standards
- Reduced host workload and faster turnover operations
- Higher guest satisfaction with more 5-star reviews
- Increased revenue from fewer discounts and better cleaning quality