Enable SMS Messaging for Manual Reservations

Problem Statement:

• Manual reservations in Hospitable do not support SMS messaging — automated messages are sent via email only
• Guests with manual bookings don't receive text messages, even when their phone number is provided
• Other PMS platforms offer SMS messaging for manual reservations

Current Workaround:

• Hosts must manually text guests or rely on email-only automated messages
• No way to send automated SMS through Hospitable for manual bookings

Impact:

• Inconsistent guest communication experience compared to OTA bookings
• Increased manual workload for hosts who want to text guests
• Guests may miss important automated messages if they don't check email regularly

Proposed Solution:

• Add SMS as a messaging channel option for automated messages on manual reservations
• Allow hosts to choose SMS delivery when a guest's phone number is available

Unlock:

• Hosts can reach guests via text for manual bookings, just like OTA bookings
• Improved guest communication and reduced manual follow-up
• Consistent messaging experience across all reservation types