Enable Upsell Options for Back-to-Back Reservations

Hello,

I believe we have a similar issue that Lauren encountered.

We had a guest this morning that wished to purchase a 2 hour early check-in and we were able to accommodate this request. After sending them the guest portal they said they early check-in and check-out did not show as an option and we confirmed what they saw. We checked all of our upsell settings and they are set properly and should have been available for purchase based on timing rules.

Smarty said that there is a backend calendar check that will disable the upsell as we also had a same day check-out on the calendar even though we have our early check-in set to require host approval. Wondering if this is case as we couldn’t find any literature on the upsell pages we browsed about this backend disable function. Anyway if this is the case a feature request would be appreciated to allow for early check-in/ check-out on days where back to back reservations occur. We also incentivize our cleaning crews on days where we can accommodate the requests with upsell proceeds on same day turnovers as we know it puts extra time constraints on their schedules.

Reservation use case tied to this

HM9PNF9FWZ

Thanks,
David