Problem Statement:
- Currently, the %guidebook% short code only supports a single static guidebook URL per property
- You cannot use enrichable short codes (like booking code or guest name) to create personalized guidebook URLs for each guest
- Partners like TouchStay already have access to enrichable short code infrastructure, but this isn't available to all hosts
Current Workaround:
- Using a single static guidebook URL for all guests
- Manually creating separate guidebooks for each guest (time-consuming and not scalable)
Impact:
- Cannot provide personalized information (guest name, booking details) in guidebooks
- Limited ability to offer customized guest experiences
- Operational inefficiency when managing multiple properties
Proposed Solution:
- Extend the existing enrichable short code infrastructure (used by partners like TouchStay) to all hosts
- Allow guidebook URLs to include enrichable short codes like %booking_code% or %guest_name% for personalization
Unlock:
- Ability to create personalized guidebooks with unique guest identifiers
- Enhanced guest experience through customized information
- Scalable solution for hosts managing multiple properties