Enrichable Short Codes for Customizable Guidebooks

Problem Statement:

  • Currently, the %guidebook% short code only supports a single static guidebook URL per property
  • You cannot use enrichable short codes (like booking code or guest name) to create personalized guidebook URLs for each guest
  • Partners like TouchStay already have access to enrichable short code infrastructure, but this isn't available to all hosts

Current Workaround:

  • Using a single static guidebook URL for all guests
  • Manually creating separate guidebooks for each guest (time-consuming and not scalable)

Impact:

  • Cannot provide personalized information (guest name, booking details) in guidebooks
  • Limited ability to offer customized guest experiences
  • Operational inefficiency when managing multiple properties

Proposed Solution:

  • Extend the existing enrichable short code infrastructure (used by partners like TouchStay) to all hosts
  • Allow guidebook URLs to include enrichable short codes like %booking_code% or %guest_name% for personalization

Unlock:

  • Ability to create personalized guidebooks with unique guest identifiers
  • Enhanced guest experience through customized information
  • Scalable solution for hosts managing multiple properties

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Upvoters
Status

Backlog

Board

πŸ’‘ Feature requests

Tags

Guest Portal

Date

About 23 hours ago

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