Problem Statement:
- The "Do not send if a guest has already published a review" option in automated review message rules only applies to Airbnb
- VRBO guests can leave reviews through the new integration, but Hospitable still sends automated review request messages to them regardless
Current Workaround:
- Manually monitoring which guests have already left VRBO reviews and pausing/skipping messages manually
Impact:
- Guests receive unnecessary review request messages after already leaving a review
- Creates a poor guest experience with redundant messaging
- Requires manual effort to avoid duplicate requests
Proposed Solution:
- Extend the "Do not send if a guest has already published a review" condition to also apply to VRBO listings
Unlock:
- Hosts can automatically avoid sending redundant review requests to VRBO guests who have already reviewed
- Improves guest experience and reduces manual management