Extend "Do not send if guest already reviewed" to VRBO

Problem Statement:

  • The "Do not send if a guest has already published a review" option in automated review message rules only applies to Airbnb
  • VRBO guests can leave reviews through the new integration, but Hospitable still sends automated review request messages to them regardless

Current Workaround:

  • Manually monitoring which guests have already left VRBO reviews and pausing/skipping messages manually

Impact:

  • Guests receive unnecessary review request messages after already leaving a review
  • Creates a poor guest experience with redundant messaging
  • Requires manual effort to avoid duplicate requests

Proposed Solution:

  • Extend the "Do not send if a guest has already published a review" condition to also apply to VRBO listings

Unlock:

  • Hosts can automatically avoid sending redundant review requests to VRBO guests who have already reviewed
  • Improves guest experience and reduces manual management

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Upvoters
Status

New

Board

💡 Feature requests

Date

About 2 months ago

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