Problem Statement:
- Currently, smart lock door codes are tied to reservation dates in Hospitable
- To extend a guest's door code access beyond the current checkout date, hosts must use Alter Reservation
- Alter Reservation sends a request to Airbnb/OTA platforms and requires guest approval
- This is cumbersome when hosts simply want to extend access for direct bookings or already-approved extensions
Current Workaround:
- Hosts must alter the reservation dates (which requires guest approval on Airbnb)
- Or hosts cannot extend door codes at all without changing the reservation
Impact:
- Extra steps and delays when extending stays
- Requires guest approval even for simple extensions
- No way to independently manage door code access periods
Proposed Solution:
- Add the ability to extend or adjust smart lock door code dates independently of reservation dates
- This could be a separate setting or toggle in the reservation or smart lock settings
Unlock:
- Hosts can extend door code access quickly without altering reservations
- No guest approval needed for simple access extensions
- More flexibility in managing guest access periods