Filter Push Notifications by Message Type with Custom Alert Tones
Problem Statement:
- Hospitable sends push notifications for all guest messages, including low-priority messages like "Thanks"
- Hosts have no way to filter which messages trigger phone notifications
- There's no option to set different alert tones for different types of notifications
Current Workaround:
- Hosts must manually check the app to distinguish between important and non-important messages
- Phone notifications provide no way to identify message priority without opening the app
Impact:
- Constant notifications for every message creates notification fatigue
- Important messages (new bookings, guest questions, issues) get lost among routine messages
- Hosts miss critical communications due to alert overload
Proposed Solution:
- Add notification filtering settings to choose which message types trigger push notifications (e.g., only new bookings, questions, and issues)
- Allow hosts to set custom alert tones for different notification categories
Unlock:
- Hosts would receive only critical alerts on their phone
- Different alert tones would help identify message priority at a glance
- Reduced notification fatigue while ensuring important messages aren't missed
Status: Backlog
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