Filter Push Notifications by Message Type with Custom Alert Tones

Problem Statement:

  • Hospitable sends push notifications for all guest messages, including low-priority messages like "Thanks"
  • Hosts have no way to filter which messages trigger phone notifications
  • There's no option to set different alert tones for different types of notifications

Current Workaround:

  • Hosts must manually check the app to distinguish between important and non-important messages
  • Phone notifications provide no way to identify message priority without opening the app

Impact:

  • Constant notifications for every message creates notification fatigue
  • Important messages (new bookings, guest questions, issues) get lost among routine messages
  • Hosts miss critical communications due to alert overload

Proposed Solution:

  • Add notification filtering settings to choose which message types trigger push notifications (e.g., only new bookings, questions, and issues)
  • Allow hosts to set custom alert tones for different notification categories

Unlock:

  • Hosts would receive only critical alerts on their phone
  • Different alert tones would help identify message priority at a glance
  • Reduced notification fatigue while ensuring important messages aren't missed

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Status

New

Board

πŸ’‘ Feature requests

Date

1 day ago

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