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Fixed Time of Day Messaging for Nth Day After Check-in

Feature requestsMessaging Rules

Problem statement: Currently, users can only schedule messages based on a fixed number of hours after check-in. This results in erratic delivery times, risking messages being sent too early in the morning.

Proposed solution: The ability to schedule messages to be sent at a specific, fixed time of day (e.g., 10:00 AM) on a designated number of days after a guest's check-in (e.g., the day after check-in).

Unlock: This would allow hosts to check in with guests on how their stay is going at a professional and appropriate time of day, regardless of the exact check-in time.

Status: Backlog2 comments

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Comments2

  • Amethyst Bagel

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    Aug 21

    Yes and it also helps in the situation where I grant a complimentary early check-in, possibly several hours in advance of the normal check-in… Because any message set for 14, 16 or 18 hours after check-in still lands inappropriatelely early in the wee hours of the morning

  • Black Sorbet

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    Aug 21

    This is a good one. I have a message I prefer to send at 8 AM morning of check in. I also offer early check in options in the portal which then changes the time of the message.