Hi Team, I wanted to note that in all our documentation & marketting, we state "US$5M worth of damage protection," which is not fully true. As per the policy, Superhog only covers from $500 to $5M; in other words, less than $500 is not included in the damage protection. Given the phrases in the documentation, this could be misleading and potentially damage customer trust. So, I kindly request that we make a change to ensure the correct phrases are added to the documentation and marketing.
Here are the links where I found the phrase about damage protection:
https://hospitable.com/direct-booking/
https://help.hospitable.com/en/articles/8060839-faqs-troubleshooting-direct
https://help.hospitable.com/en/articles/7336590-direct-setup-checklist
https://help.hospitable.com/en/articles/7879266-direct-premium-damage-protection
https://help.hospitable.com/en/articles/5845339-all-about-direct-bookings
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Rejected
π‘ Feature requests
Over 1 year ago
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Rejected
π‘ Feature requests
Over 1 year ago
Get notified by email when there are changes.