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Fixing documenation about damage protection

Feature requests

Hi Team, I wanted to note that in all our documentation & marketting, we state "US$5M worth of damage protection," which is not fully true. As per the policy, Superhog only covers from $500 to $5M; in other words, less than $500 is not included in the damage protection. Given the phrases in the documentation, this could be misleading and potentially damage customer trust. So, I kindly request that we make a change to ensure the correct phrases are added to the documentation and marketing.


Here are the links where I found the phrase about damage protection:
https://hospitable.com/direct-booking/

https://help.hospitable.com/en/articles/8060839-faqs-troubleshooting-direct
https://help.hospitable.com/en/articles/7336590-direct-setup-checklist
https://help.hospitable.com/en/articles/7879266-direct-premium-damage-protection
https://help.hospitable.com/en/articles/5845339-all-about-direct-bookings

Thank You

Status: Rejected4 comments

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Comments4

  • Andrew Schorr

    Team•

    Jun 27, 2024

    HI Mahmodul, thanks so much for bringing that up! Hospitable's Superhog policy actually covers from $0 to $5M, with the caveat that there is a $70 deductible.

    The deductible and the amount of evidence required for the claim process are both pushing us to have a supplemental damage deposit/waiver program for small claims that can be faster to payout and without a deductible, while keeping the current policy for catastrophic damages.

    • Andrew Schorr

      Team•

      Jun 27, 2024

      I should specify that we have processed many small claims <$500 already, so there should be no question there.