Flagging Problematic Guests
We’d like to send automated messages to our great guests, encouraging them to return and stay with us again. However, we’d also like the ability to flag problematic guests to ensure they don’t receive these messages. Currently, we don’t have this feature, but it would be incredibly useful.
This request was merged into another request
Comments7
Aquamarine Pie
Apr 3, 2025
Actually - seems like this could be easily done if I could see what rating I gave to that guest in my export. You already have that information - so at minimum that would help.. though sometimes I’ve given an ok review & they’ve given me a bad review - I don’t want them back either.
Aquamarine Pie
Apr 3, 2025
This is essential! And really shouldn’t be a very difficult feature to add - I bet it would only take someone a few hours to implement this in the Hospitable system! Currently I have to remember who I don’t want to invite back if I’m going to export my guest list to an email or text marketing list. There are a handful of guests I REALLY do not want back!
Aqua Volcano
Jan 29, 2025
This could be extremely helpful to us as we have many in-state travelers who come to our city for healthcare and meetings. Some are very disrespectful and destroy the rental units!
Blush Frog
Jan 29, 2025
Would be excellent if within this feature we can also block a guest from ever being able to rent at any of our properties again thru any platform.
Andrew Schorr
Dec 2, 2024
Hi Halara, did you know you can edit or cancel a scheduled message? When you realize you have a problematic guest, you can cancel your review request from the Inbox. We’re working on an AI-assisted upgrade for this to detect problematic guests for you and cancel your review request automatically.