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Give users the option to set when a code is provisioned to the lock

Feature requestsSmart devicesOperations
Some users prefer to have a code added to the lock as soon as a guest books. Their locks may have more storage capacity for codes. It would be good to allow them to choose when to provision (whether at the time of booking or a set number of days before check-in) when our integration software allows it.
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Comments1

  • Magenta Sun

    •

    Dec 21, 2023

    This is actually a critical requirement for us. Please implement this before requiring backup codes to be used.

    We use guests phone number for lock codes, but hospitable often fails to set it because the lock is provisioned before the phone number is supplied from the booking platform. We can't use any random backup code because all our printed materials already reference phone numbers and we don't want to confuse our guests.

    All of our bookings happen more than a month out, and there is no reason for the phone number to fail to be set.

    Being able to provision the lock a set number of days before check-in would solve this issue.