Global AI Response Rule Customization & Cleaning Task App Localization

Problem Statement:

• Currently, AI response rules must be configured per-property, which is time-consuming when managing multiple listings
• The AI automatically recommends guests speak to the front desk, which sounds impersonal and doesn't align with the host's desired guest experience
• There's no way to configure the AI to request reviews when guests express satisfaction
• The cleaning task app is not available in Portuguese, limiting usability for Portuguese-speaking users

Current Workaround:

• Manually adjusting AI settings for each property individually
• No way to globally control AI behavior across all properties
• Using the cleaning task app in English despite preferring Portuguese

Impact:

• Wasted time managing settings repeatedly for each property
• Inconsistent guest experience due to impersonal AI recommendations
• Missed opportunities to collect positive reviews from satisfied guests
• Reduced efficiency for Portuguese-speaking users managing cleaning tasks

Proposed Solution:

• Add a global AI settings panel where hosts can define response rules that apply across all properties
• Include options to customize AI tone and behavior (e.g., disable front desk recommendations)
• Add triggers for review requests when guests express satisfaction
• Add Portuguese language support to the cleaning task app

Unlock:

• One-time setup of AI rules that apply to all properties
• Consistent, personalized guest communication across the entire portfolio
• Automated review collection from happy guests
• Full Portuguese language support for the cleaning task app