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Guest Quote Payment Partial Payment Confusing

Feature requestsDirect

One of our potential guests found the payment web page extremely confusing when they were choosing the “Part now, part later” option. Let’s assume the full amount is $1000 and the partial payment plan is 25%($250)/75%($750). At the bottom, the call to action button says “Book now $1000”. That was confusing for the guest thinking that we would be charging the entire full amount, even though they selected the “PN/PL” option.

It would be helpful to change the CTA button to just “Book now” and update the quote section with the payment plan details.

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Comments1

  • Turquoise Lake

    •

    Nov 16, 2025

    How about the fact that the 25% is not actually 25%??? In that case, it wouldn’t be $250, it would be 25% of accommodation, minus discounts, plus fees, Plus a portion of the taxes. Yep, been collecting payments not in compliance with the 25% my rental agreement shows and Hospitable just now tells me that.