Goal
Ability to open the Hospitable app and be assured that the app is running and logged in so that I have a pulse on the inbox and can rapidly review and respond to incoming guest messages.
Challenge
The Hospitable app will log itself out without letting me know that it has done so. I am under the impression that I am logged in and not receiving any messages in the inbox, but realize that I’m logged out and frantically have to log back in.
The last time it happened (2-3 weeks ago), I had opened the app on my phone and started working. I made sure to turn on my notifications and sounds. Then I started washing dishes. I didn’t realize that the app had logged me out. It was very disappointing. I was under the impression that I didn’t have any messages, but I was logged out
It doesn’t happen very frequently (maybe once every 3-4 months?), but when it does happen, it creates stress.
It feels overkill. The app logs me out more than any other non-financial app on my phone.
Additionally, the team’s expectation for the inbox on mobile/desktop is that you should be clicking on the Hospitable inbox and refreshing the page about 1 time every 15 minutes, especially if you are trying to do other tasks.