Problem Statement:
- Hosts who used Airbnb before joining Hospitable have years of drafted answers and message templates that reflect their unique communication style.
- Currently, there is no way to import these drafted messages into Hospitable to use as "canned messages."
- This means hosts lose access to their carefully crafted responses and must recreate them manually.
Current Workaround:
Hosts must manually copy and recreate each drafted message as a canned message in Hospitable, which is time-consuming and impractical when there are many messages to transfer.
Impact:
- Significant time spent manually recreating canned messages that already exist in other platforms.
- Risk of losing valuable message templates during the transition to Hospitable.
- Inconsistent guest experience if hosts can't easily bring over their established response library.
Proposed Solution:
Allow hosts to import their historical drafted messages (e.g., from Airbnb) directly into Hospitable's canned messages feature, so they can quickly build their response library without manual recreation.
Unlock:
- Faster setup of canned messages for hosts migrating from other platforms.
- Preservation of years of carefully crafted response templates.
- Seamless transition with the host's established communication style intact.