Import historical drafted messages to build canned messages

Problem Statement:

  • Hosts who used Airbnb before joining Hospitable have years of drafted answers and message templates that reflect their unique communication style.
  • Currently, there is no way to import these drafted messages into Hospitable to use as "canned messages."
  • This means hosts lose access to their carefully crafted responses and must recreate them manually.

Current Workaround:

Hosts must manually copy and recreate each drafted message as a canned message in Hospitable, which is time-consuming and impractical when there are many messages to transfer.

Impact:

  • Significant time spent manually recreating canned messages that already exist in other platforms.
  • Risk of losing valuable message templates during the transition to Hospitable.
  • Inconsistent guest experience if hosts can't easily bring over their established response library.

Proposed Solution:

Allow hosts to import their historical drafted messages (e.g., from Airbnb) directly into Hospitable's canned messages feature, so they can quickly build their response library without manual recreation.

Unlock:

  • Faster setup of canned messages for hosts migrating from other platforms.
  • Preservation of years of carefully crafted response templates.
  • Seamless transition with the host's established communication style intact.

Please authenticate to join the conversation.

Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

4 days ago

Subscribe to post

Get notified by email when there are changes.