Inbox AI should provide stronger and more consistent controls for customizing tone, wording, and response behavior so hosts can better align AI-generated replies with their brand standards.
Hosts may have specific communication preferences, including preferred tone, words or phrases to avoid, response length, and how certain situations should be handled. While customization guidance can be provided, Inbox AI may not always apply those instructions consistently across guest conversations.
This can lead to AI-generated replies that feel too generic, too corporate, overly wordy, or misaligned with the host’s intended guest experience.
Improve Inbox AI’s ability to consistently follow host-provided communication guidelines, including:
Enforcing forbidden words or phrases
Following preferred tone and style rules
Keeping responses aligned with host brand voice
Applying scenario-specific guidance more reliably
Avoiding overly generic, corporate, or wordy replies
Giving hosts or Support clearer visibility into what customization rules are being applied
Providing clearer limits around what Inbox AI can and cannot be trained to do
A host wants Inbox AI to respond in a warm, concise, and brand-aligned way across guest conversations. They may provide tone guidelines, example responses, or wording restrictions, and expect the AI to apply those consistently when drafting replies.
This would increase host trust in Inbox AI, reduce the need for manual edits, and help ensure AI-generated guest replies feel more aligned with each host’s communication style.
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New
💡 Feature requests
1 day ago
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New
💡 Feature requests
1 day ago
Get notified by email when there are changes.