Skip to main content

Improve visibility of Cancellation Policy on Direct Booking website

Currently, the cancellation policy box on the direct booking website is collapsed by default, showing only the first line. This can lead potential guests to assume the policy is stricter than it actually is (e.g., assuming it is 'non-refundable' when more flexible options are available further down), which may deter them from booking. The request is to make the full policy more visible upfront or improve the display so guests aren't misled by the collapsed view.

Log in to comment and vote

No comments yet

Be the first to share your thoughts.