Inbox AI should respond to guest compliments and positive messages

Problem statement:

  • Inbox AI currently stays silent when guests send positive messages or compliments (e.g., "we love this place")
  • The AI only generates replies when it detects a question or request
  • Guests who take time to share positive feedback don't receive any acknowledgment

Current workaround:

  • Hosts must manually reply to every positive message, adding to their workload

Impact:

  • Inconsistent guest experience β€” some messages get AI responses, others don't
  • Extra manual work for hosts to respond to compliments
  • Missed opportunity to reinforce positive guest sentiment automatically

Proposed solution:

  • Configure Inbox AI to also respond to positive messages and compliments, not just questions and requests
  • Add a setting to enable AI responses for positive sentiment messages

Unlock:

  • Hosts save time on manual replies to positive messages
  • Guests receive consistent acknowledgment regardless of message type
  • Positive guest interactions are automatically reinforced

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

About 11 hours ago

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