Problem statement:
- Inbox AI currently stays silent when guests send positive messages or compliments (e.g., "we love this place")
- The AI only generates replies when it detects a question or request
- Guests who take time to share positive feedback don't receive any acknowledgment
Current workaround:
- Hosts must manually reply to every positive message, adding to their workload
Impact:
- Inconsistent guest experience — some messages get AI responses, others don't
- Extra manual work for hosts to respond to compliments
- Missed opportunity to reinforce positive guest sentiment automatically
Proposed solution:
- Configure Inbox AI to also respond to positive messages and compliments, not just questions and requests
- Add a setting to enable AI responses for positive sentiment messages
Unlock:
- Hosts save time on manual replies to positive messages
- Guests receive consistent acknowledgment regardless of message type
- Positive guest interactions are automatically reinforced