Inbox and Automated Messaging Support for iCal-Connected Properties

Problem Statement:

• Guest messages from iCal-connected bookings don't appear in Hospitable's Unified Inbox
• Automated guest messages cannot be sent to guests from iCal bookings through Hospitable
• This creates a gap compared to other property management tools that support iCal inbox sync

Current Workaround:

• Manually checking external calendars/emails for guest messages
• Sending messages outside of Hospitable's automated messaging system

Impact:

• Increased manual workload for property managers
• Risk of missing or delayed guest communications
• Inconsistent guest experience across different booking channels

Proposed Solution:

• Enable iCal-connected properties to sync guest messages into Hospitable's Unified Inbox
• Allow automated guest messaging for iCal bookings within Hospitable

Unlock:

• Property managers would have a unified inbox for all channels, including iCal
• Automated messaging workflows would work across all connected channels
• Improved guest communication and reduced manual effort