We want to Hospitable AI to respond to guests’ questions on specific topics automatically, with no manual intervention needed (at least during out-of-office hours)
Are there any plans to be able to add specific instructions to the inbox AI?
Black Pumpkin
•
Nov 11, 2025
Auto AI is failing to send on a lot more of our messages over the last 2 months, when they used to answer questions perfectly!
Violet Swamp
•
Apr 10, 2025
Hey @Nik Logachev - After using this for a bit, I think a nice addition would be for the AI to be even more conservative regarding what it chooses to reply to. Or maybe a toggle to turn on that mode?
I think the scenario/prompt that would help the AI decide if it is going to reply would be along the lines of reply only if the guest has asked a question or appears to need assistance. This would cut down on the number of replies which do look unnecessary and often AI-generated.
For example: recently a guest wrote in their booking message that they are coming for a quick one-night stay as they need to be at the local hospital for an early appointment. Hi Jason! My friend and are looking forward to staying at your place. I need to be at Dartmouth early Thursday morning.
The AI wrote them back right away saying: Thank you for your message. We're looking forward to hosting you both. Just so you know, Dartmouth is about a 15‐minute drive from Spooner House, which should make your morning plans convenient. If you have any questions about the self check-in process or need anything else, please don't hesitate to reach out.
While that message is helpful, it feels overbearing and definitely smells of AI. I think the reason it triggered is that in our guidebook and listing both feature driving distances to nearby destinations. The AI picked up on that, maybe identified it as important, and decided to feature it in this reply. It’s not a terrible thing, but it’s not quite as human sounding as its other responses.
Jason
Nik Logachev
Team•
Mar 4, 2025
We’re rolling out a scheduled auto-responder feature to Mogul customers right now, and following up with Professional customers soon after!
Coral Aurora
•
Mar 22, 2025
@Nik Logachev Does it actually answer any questions or does it just say a canned message where you can add your phone number or something? Is there anything were we can read about the feature if we might want to upgrade?
Nik Logachev
Team•
Oct 15, 2025
It actually answers questions, based on your Knowledge Hub, your own past replies, and all the information available related to your property. You can read me here:
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Comments6
Teal Lightbulb
Nov 14, 2025
Are there any plans to be able to add specific instructions to the inbox AI?
Black Pumpkin
Nov 11, 2025
Auto AI is failing to send on a lot more of our messages over the last 2 months, when they used to answer questions perfectly!
Violet Swamp
Apr 10, 2025
Hey @Nik Logachev - After using this for a bit, I think a nice addition would be for the AI to be even more conservative regarding what it chooses to reply to. Or maybe a toggle to turn on that mode?
I think the scenario/prompt that would help the AI decide if it is going to reply would be along the lines of reply only if the guest has asked a question or appears to need assistance. This would cut down on the number of replies which do look unnecessary and often AI-generated.
For example: recently a guest wrote in their booking message that they are coming for a quick one-night stay as they need to be at the local hospital for an early appointment.
Hi Jason! My friend and are looking forward to staying at your place. I need to be at Dartmouth early Thursday morning.
The AI wrote them back right away saying:
Thank you for your message. We're looking forward to hosting you both. Just so you know, Dartmouth is about a 15‐minute drive from Spooner House, which should make your morning plans convenient. If you have any questions about the self check-in process or need anything else, please don't hesitate to reach out.
While that message is helpful, it feels overbearing and definitely smells of AI. I think the reason it triggered is that in our guidebook and listing both feature driving distances to nearby destinations. The AI picked up on that, maybe identified it as important, and decided to feature it in this reply. It’s not a terrible thing, but it’s not quite as human sounding as its other responses.
Jason
Nik Logachev
Mar 4, 2025
We’re rolling out a scheduled auto-responder feature to Mogul customers right now, and following up with Professional customers soon after!
Coral Aurora
Mar 22, 2025
@Nik Logachev Does it actually answer any questions or does it just say a canned message where you can add your phone number or something? Is there anything were we can read about the feature if we might want to upgrade?
Nik Logachev
Oct 15, 2025
It actually answers questions, based on your Knowledge Hub, your own past replies, and all the information available related to your property. You can read me here:
https://help.hospitable.com/en/articles/10977601-auto-reply-to-guest-messages-with-ai