Keyboard shortcut for canned responses in iOS app

Problem statement

• Accessing canned responses in the iOS app requires tapping the "Canned responses" button next to the Send button, which is cumbersome on mobile devices with limited screen space
• The current tap-based method is slower and less efficient than a keyboard shortcut, especially when responding to multiple guests quickly

Current workaround

Hosts must tap the "Canned responses" button in the guest thread, scroll through the list, select a template, and then tap Send — a multi-step process that interrupts the flow of typing

Impact

• Slower response times when managing multiple guest conversations on mobile
• Reduced efficiency for hosts who primarily use the iOS app
• More taps and navigation required compared to a keyboard-based workflow
• Frustration when trying to quickly insert common responses on a small screen

Proposed solution

Add a keyboard shortcut (such as typing "/" in the message field) that triggers a dropdown list of available canned responses, allowing hosts to quickly select and insert them without leaving the keyboard

Unlock

Hosts would be able to respond to guests faster and more efficiently on mobile, with a streamlined workflow that matches the speed and convenience of desktop messaging tools