Goal
Once a guest has checked out, I would like to have the ability to quickly submit a review regarding a guests stay, typically regarding something negative that occurred.
Challenge
Shortly after the guest checkouts, I receive photos, videos and complaints from the cleaning team about the poor state the guest left the house. I want to take quick action and make sure that their review reflects this, but this part of the process is delayed and opaque. It’s not clear when this review will be made available to edit.
Workaround
I usually set an alarm or some kind of reminder to check back later, I have to remember to keep checking for the guest I want to leave a harsh review for.
