lockbox short code in owner portal or team mate task app
Seeing as guest phone numbers are no longer visible to owners via the owner portal can we implement a way in which Owners can access the last 4 guest phone number digits through the owner portal or via the task app and add them as a team mate to view this? This would save them having to find the original reservation email displaying the shortcode and from having to receive new emails just to remind of the lockbox code prior to the stay
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Comments2
Andrew Schorr
Aug 28
Hi @Adam Witherspoon, can you help me understand the workflow? Are you relying on your owners to create the lock codes?
Amethyst Bagel
Sep 1
Hi Andrew, At present we use the shortcode for last 4 guest phone number digits to generate lockbox codes which is included in the initial ‘new reservation’ email sent to owners via notifications. For owners or team mates carrying out the property clean ready for next guests is there a way that the shortcode used to generate lock box codes can populate a field within the owner portal or task app rather than just an email or sms notification?
I couldn’t find a way to add this shortcode in either capacity but I feel it would be an efficient way for owners or cleaners to log on to either app and refer to the 4 digits required to reset the lock box rather then additional notification messages
Thankyou for taking the time
Kind regards
Adam