Manual Override to Accept Direct Bookings Pending Verification

Problem statement: Currently, when a Direct booking is in the 'pending verification' state or flagged with a high risk level, the 'Accept' button is hidden. This prevents hosts from manually accepting guests they know and trust, causing friction and potential loss of bookings.

Current workaround: Hosts must wait for the automated verification review to complete (which can take up to 24 hours) or wait for the system to move the booking to 'failed verification'.

Impact: This creates operational delays and a poor experience for both the host and the guest, especially when the host has already communicated with the guest and is confident in the booking.

Proposed solution: Provide an option for hosts to manually override the verification status and accept the booking regardless of the risk level or pending review.

Unlock: Hosts gain full control over their booking process and can ensure their trusted guests are confirmed immediately.

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Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

About 8 hours ago

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