Problem Statement:
- When a smart lock code hasn't arrived but the lock has been fixed, there's no way to manually re-attempt sending the code
- This forces hosts to either wait for automatic retries or send backup codes unnecessarily
Current Workaround:
- Changing the reservation time to trigger a new code, but this risks disrupting automated messages
Impact:
- Confuses guests when backup codes are sent unnecessarily
- Creates operational friction and reduces control
Proposed Solution:
- Add a "re-attempt" button in the reservation to manually retry sending the door code if there's a problem in the chain of door code statuses
Unlock:
- More confidence in door codes before guest check-in
- Ability to proactively resolve code delivery issues without confusing guests