Mark a message as unread
Given the nature of the Awaiting Replies filter, it would be helpful to have the ability to mark a message as unread in the Inbox. This is most especially relevant for those working with teams, as it will let others know what needs to be addressed even after one member has already clicked on the thread.
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Comments6
Black Teacup
Mar 20
Myself and my team have been wanting this feature for years! Please, please implement.
Beige Quesadilla
Sep 7, 2025
ASAP!! This would be so helpful for team coordination. Please prioritize this!!
Multiple people watch the inbox, and when someone reads it, the person on shift, cannot go back and see that it hasn't been addressed.
Plum Burrito
Jul 30, 2025
This would be so helpful for team coordination.Please prioritize this
Tan Pine
Jul 23, 2025
Missing a lot of messages with guests. Please help prioritize this feature.
Purple Telescope
Sep 7, 2024
This is basic but would be super useful
Purple Cookie
Feb 1, 2024
We have multiple team members and sometimes messages get read, but they still need to be addressed by someone else. Marking them unread would let the associate coming online know that they need to read the message and action it.