Merge/combine inquiry and booking message threads for a single guest on VRBO

VRBO direct connection. When a guest inquires about a booking, a message thread is created and it syncs to Hospitable. That same guest BOOKED with me, and now the booking has a new, separate message thread. My guest, at some point, responded back on the older INQUIRY thread, leading to a ton of confusion for me (and likely them too), to be able to refer back to our prior conversation in the BOOKING thread when responding. I understand this is a VRBO driven problem because Hospitable just mirrors VRBO’s behavior for this. Hospitable could improve on VRBO by merging these threads.

Please authenticate to join the conversation.

Upvoters
Status

New

Board

πŸ’‘ Feature requests

Date

2 days ago

Subscribe to post

Get notified by email when there are changes.