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Messaging rule based on 'Code Used' Smart Device Notification

Feature requestsSmart devicesGuest experienceOperations
Hosts could benefit from the ability to set up a messaging rule that is triggered when a Guest uses a smart lock code. This way hosts can follow up with Guests as soon as they check-in and make sure that everything is good at the unit. This messaging rule could be triggered by the 'code used' Smart device notification.
Status: Backlog5 comments

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Comments5

  • Lime Koala

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    Aug 21

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    Merged request

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    1 vote

    Use Smart Lock 'Used' Status as Message Rule Condition

    Allow the 'Used' status of a smart lock code to be used as a condition or trigger within Message Rules and Templates.

    Use Case: A host wants to automate a reminder message to guests who have not yet checked in by a certain time (e.g., 7:00 PM). The message should only be sent if the smart lock code has NOT been used, ensuring that guests who have already arrived do not receive an unnecessary reminder.

  • Violet Watermelon

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    Jun 12

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    Merged request

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    2 votes

    Trigger automated guest messages when smart lock code is first used

    Problem statement
    Hosts cannot automatically send a message to guests when they first use their smart lock code to enter the property. Hospitable can notify the host when a guest's code is used for the first time, but there is no message rule trigger that allows an automated guest message to be sent at that moment.

    Current workaround
    Hosts must either:

    • Monitor the first-use notification manually and send a welcome message themselves, or
    • Send a timed check-in day message that may arrive before or long after the guest actually arrives

    Impact

    • Guests don't receive timely, contextual welcome information right when they arrive
    • Hosts miss the opportunity to make a strong first impression at the moment of entry
    • Manual monitoring is time-consuming and not scalable across multiple properties
    • Generic timed messages feel less personal and responsive

    Proposed solution
    Add "Guest uses smart lock code for the first time" as a message rule trigger, so hosts can automatically send a message immediately after (or a set time after) the guest's first entry.

    Unlock
    Hosts would be able to:

    • Welcome guests in real-time as they arrive
    • Surface key property information at the exact moment it's most relevant
    • Demonstrate responsiveness and attentiveness without manual effort
    • Create a more personalized, timely guest experience at scale

  • Lime Koala

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    Dec 11, 2025

    This is a GREAT trigger and should be easily implemented since you already send a notification to the host that a guest has arrived in partnership with Seam.

  • Fuchsia Skywalker

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    Aug 11, 2025

    This would be an incredibly handy feature. Ideally I’d be able to set it to “X minutes after first unlock” so I could send an automated check-in follow up to guests to make sure everything went smoothly.

  • Salmon Cherry

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    Apr 17, 2025

    I would also like all co hosts to be informed when guest checks in via email or sms etc