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Messaging Rule - Signed/Completed Rental Agreement & ID Verification

Feature requestsMessaging Rules

I’d like to request a new messaging rule that is triggered when the Rental Agreement is signed and the ID Verification is completed. I see there is a rule for when the agreement is NOT signed to remind them. I’m hoping we can have a rule that would send a “Thank you” type message once the process is successfully completed.

Thank you

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Comments1

  • Chocolate Pickle

    •

    Sep 22

    I’d love to see this expanded to include Rental Agreement Signed and Guest ID Verification Completed, with the option to trigger a message after either one or once both are complete.

    This would benefit both hosts and guests:

    1. Keeps the host’s inbox clean — the completion notification would no longer sit unresolved and awaiting a reply, taking it off the host’s to-do list automatically.

    2. Reassures the guest — they immediately know their required forms have been completed and received.

    3. Creates a perfect communication opportunity — hosts could use that trigger to send whatever comes next in their guest journey: local recommendations, payment instructions, an upsell, arrival information, or simply a personal thank-you.

    It turns a task-completion notification into an automated touchpoint that improves both workflow and guest communication. I think this could be a really useful messaging trigger for many different types of hosts.