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Metrics for guest communication & teammate performance.

Feature requestsMetricsOperations
Showing: Teammate who responded to each message. Timing of response to guest messages. Length of time it takes for a teammate to mark a message as 'resolved.' Being able to search the report by 'teammate' or 'reservation' to easily condense the information.
Status: Completed6 comments

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Comments6

  • Tinkara Končan

    Team•

    Nov 28, 2025

    Great news! We just relaunched Metrics, and you can now track messaging activity -including response times!

  • Coral Deer

    •

    Nov 24, 2025

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    Merged request

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    8 votes

    Metrics for response time

    Add metrics in the dashboard for response time (interactions, timestamps, average response times, etc.)

    • Ivory Gust

      •

      Mar 7, 2024

      Also need a breakdown of response time of secondary users.

    • Nik Logachev

      Team•

      Nov 14, 2025

      Tune in to our Town Hall on November 26th for a Metrics update. :)

  • Gray Binder

    •

    Nov 3, 2025

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    Merged request

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    1 vote

    tracking responsiveness

    teams/times - track who’s responding to messages, how many messages sent, response times

  • Gray Tomato

    •

    Jan 16, 2025

    Definitely need this. Essentially so we can track with metrics how well the team is answering messages and how soon