Currently, security deposit emails sent to guests says released, it should be clearer, indicate if the security deposit is refunded or the hold released
This needs to be more of a priority. Of the past five guests in the past month, four have asked me why their money has not been returned - like I have stolen it.
When the messaging indicates that I’ve personally sent the email saying that we’ve charged them a 750 deposit and then they we have refunded it, that is REALLY BAD for me as a host. Especially since I am unable to change the wording so that the guest contacts and knows that it is HOSPITABLE that is responsible, not me.
I am paying you to manage the deposit on top of my annual hospitable fee.
I am not having the proactively send guests messages to IGNORE what is snet about the deposit.
Your messaging does not indicate even remotely that it is a hold:
“Hi Marilyn, Just a reminder we'll be collecting your $750.00 refundable security deposit tomorrow using the payment method on file as part of the check-in process. It'll be refunded after check-out if no issues are reported.”
“Hi Marilyn, your $750.00 security deposit has been released. It may take a few business days for this to appear back in your account”
All messages come from my account, and so appear to be from me. We then have to personally message each guest to clarify. Bush league for a few words to be changed.
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Jade Clay
May 24
This needs to be more of a priority. Of the past five guests in the past month, four have asked me why their money has not been returned - like I have stolen it.
When the messaging indicates that I’ve personally sent the email saying that we’ve charged them a 750 deposit and then they we have refunded it, that is REALLY BAD for me as a host. Especially since I am unable to change the wording so that the guest contacts and knows that it is HOSPITABLE that is responsible, not me.
I am paying you to manage the deposit on top of my annual hospitable fee.
I am not having the proactively send guests messages to IGNORE what is snet about the deposit.
Your messaging does not indicate even remotely that it is a hold:
“Hi Marilyn, Just a reminder we'll be collecting your $750.00 refundable security deposit tomorrow using the payment method on file as part of the check-in process. It'll be refunded after check-out if no issues are reported.”
“Hi Marilyn, your $750.00 security deposit has been released. It may take a few business days for this to appear back in your account”
All messages come from my account, and so appear to be from me. We then have to personally message each guest to clarify. Bush league for a few words to be changed.