New Review Messaging Rule
Schedule an automated message response (in messages) when a guest leaves a 5 star review, 4 star review, 3 star review, etc. This is important because it really completes the entire personable experience and allows for an opportunity to upsell or share information that could encourage guests to rebook in the future. This encourages confidential or private information sharing that may not be suitable for current public review responses. Example: To thank guests for their 5 star review and entice them with a 10% off coupon if they book again in the next 6 months.
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Comments2
Black Pumpkin
Nov 11, 2025
Essential
Yellow Syrup
Sep 18, 2025
Creating a messaging rule if a guest leaves a 5 star review would help ensure that the review was appreciated and increase the chance they come back. Creating a filter for this should be easy.